Legal notice: This page is a translation provided for informational purposes only. Only the German version of this legal text is legally binding.
A contract has been concluded between the parties for the treatment of problem areas of the skin or unwanted hair on certain areas of the body using cosmetic devices. The scope and content of the contract result from the provisions of the customer agreement concluded between Laser ONE GmbH and the customer and the following provisions.
These General Terms and Conditions (GTC) apply to all business relationships with customers of the company. The GTC apply exclusively. Deviating, conflicting or supplementary GTC of the customer shall only become part of the contract if and insofar as the company has expressly agreed to their validity. This requirement of consent shall apply in any case, for example even if the Company's services are performed without reservation in the knowledge of the Customer's GTC.
When an appointment is made online (via the Laser ONE appointment booking portal, accessible via the Laser ONE website), by telephone or by e-mail, the General Terms and Conditions automatically come into force. The same applies to any other placement of an order or actual use of the company's services.
The General Terms and Conditions can only be amended by individual written agreements. Other General Terms and Conditions shall not apply. The management of Laser ONE GmbH reserves the right to amend the General Terms and Conditions.
The offers are always subject to change and non-binding.
All legally competent persons aged 18 and over can be treated at their own request and by appointment. For persons under the age of 18, the consent of their legal representative is required. If the customer requests a special treatment appointment, the company will try to accommodate this request. However, due to the large number of appointment requests, this is not always feasible. Agreed appointments are binding. We will prepare your valuable treatment experience for you with care and attention, and the treatment equipment and rooms will be reserved for you.
The duration and scope of the treatment will depend on the prior and individual agreement and the skin condition. The company makes treatment recommendations, the decision on the type of treatment is made by the customer.
Cancellation or postponement of an appointment by the customer is free of charge up to 24 hours before the start of the appointment. In the event of a cancellation or postponement, for whatever reason, within 24 hours before the agreed appointment, 50% of the treatment price will be charged (§ 615 BGB). If the customer does not show up for the appointment without canceling ("no-show"), a cancellation fee of 50% of the treatment price will also be charged. The customer is not entitled to compensation. Vouchers are considered redeemed in both cases - i.e. if canceled within 24 hours or in the event of a no-show.
If a deadline cannot be met by the company for reasons for which the company is not responsible or due to force majeure, the company is entitled to postpone the deadline at short notice or to withdraw from the contract. The statutory rights of withdrawal and termination remain unaffected. The customer will be informed immediately, provided that the address and contact details provided allow for prompt contact. The working time is carefully planned so that there is as little waiting time as possible for the customer. In the event of late arrival on the part of the customer, the customer shall only be entitled to treatment during the fixed treatment period of the appointment. The company is entitled to charge the full treatment time if the customer arrives late, even if the treatment has to be completed on time due to a subsequent appointment.
The prices stated on the Laser ONE GmbH website are valid until a new price list is published. Unless otherwise agreed in individual cases, the version valid at the time the contract is concluded / the appointment is made shall apply. In the case of special offers, the price quoted is valid for the duration of the special offer. Services rendered are due for payment directly at the business premises after the treatment at the latest, unless otherwise agreed. In justified cases, appointments can only be accepted after corresponding advance payment. Payments must be made in cash (EC card, credit card) after the treatment on the business premises. This applies accordingly to sales of products or vouchers. The valid prices include the applicable statutory VAT (currently 19%).
During the treatment, treatment devices and products adapted to the needs of the respective skin condition are used. However, no guarantee can be given regarding compatibility and success. This applies in particular if questions in the preliminary consultation are not answered adequately or truthfully by the customer. A claim for repayment or reduction of the agreed total treatment price due to a lack of success in accordance with the previous sentence is excluded. Otherwise, the customer's claims remain unaffected.
(1) All cosmetic treatments are carried out at the express request of the customer and at the customer's own risk. Before the start of each treatment, comprehensive information is provided about the procedure, risks and possible side effects. The customer is obliged to provide all health-related information truthfully in the medical history form and the information form. Treatment can only take place if both documents have been completed in full and signed.
(2) Laser ONE GmbH is not liable for the consequences of treatment that arise as a result of undisclosed or incomplete health information, individual intolerances, skin reactions or allergic reactions, the use of medication, hormonal changes or the disregard of care and behavioral recommendations, provided that Laser ONE GmbH is not at fault.
(3) Otherwise, Laser ONE GmbH shall only be liable - irrespective of the legal grounds - in the event of intent or gross negligence. In the case of simple negligence, liability shall only exist in the event of a breach of essential contractual obligations (cardinal obligations), whereby liability shall be limited to the foreseeable damage typical for the contract.
(4) The aforementioned limitations of liability also apply in favor of the legal representatives, employees and vicarious agents of Laser ONE GmbH.
(5) Mandatory statutory liability provisions shall remain unaffected, in particular in the event of injury to life, limb or health and under the Product Liability Act.
The customer shall only be entitled to rights of set-off or retention to the extent that his claim has been legally established or is undisputed. The customer is not entitled to assign his claims arising from the contract. Should one or more of the above provisions be invalid, this shall not affect the validity of the remaining provisions. This shall also apply if one part of a provision is invalid but another part is valid. The invalid provision shall be replaced by the parties with a provision that comes closest to the economic interests of the contracting parties and does not conflict with the other contractual agreements.
Detailed information on data protection in accordance with Art. 13 GDPR can be found in our privacy policy under Data protection.
The customer assures that all personal data and information relevant to the professional treatment of the requested service will be passed on to Laser ONE GmbH. This data is stored on the customer file cards in written or electronic form. Laser ONE GmbH undertakes to use this data exclusively for the purpose of performing the agreed services and to process it in accordance with the General Data Protection Regulation (GDPR). The data will not be passed on to third parties or external persons without the written or verbal consent of the customer.
