The subject of the contract concluded between Laser ONE GmbH and the customer is the treatment of skin problems or unwanted hair growth on specific body areas by means of device-based cosmetic treatments.
The type, scope, and content of the agreed services result from the customer agreement concluded between Laser ONE GmbH and the customer, as well as from the following provisions of these General Terms and Conditions.
These General Terms and Conditions (GTC) apply to all business relationships between Laser ONE GmbH and its customers. They apply exclusively. Deviating, conflicting, or supplementary General Terms and Conditions of the customer shall only become part of the contract if and to the extent that Laser ONE GmbH has expressly agreed to their validity. This requirement of consent also applies if Laser ONE GmbH provides services unconditionally despite knowledge of the customer’s General Terms and Conditions.
By arranging an appointment – online via the Laser ONE appointment booking portal, by phone, by email, or by any other means – the customer accepts the General Terms and Conditions of Laser ONE GmbH valid at the time of the appointment booking. The same applies to any other placement of an order or the actual use of services.
Changes or additions to these General Terms and Conditions require an express individual agreement.
All offers from Laser ONE GmbH are subject to change and non-binding, unless expressly designated as binding.
Treatments are carried out exclusively at the customer’s request and by prior appointment. Persons of legal age (18 years and older) are treated. For minors, the written consent of a legal guardian is required.
Appointment requests will be considered where possible. However, due to the large number of appointment inquiries, there is no entitlement to a specific appointment. Agreed appointments are binding. Treatment rooms, equipment, and personnel are exclusively reserved for each appointment.
The type, scope, and duration of the treatment depend on the individual consultation and the respective skin condition. Laser ONE GmbH makes treatment recommendations; the decision on whether to carry out the treatment is made by the customer themselves.
An appointment cancellation or rescheduling is possible free of charge up to 24 hours before the agreed appointment.
If the cancellation or rescheduling occurs less than 24 hours before the agreed appointment, or if the customer does not appear for the agreed appointment without prior cancellation (“no-show”), Laser ONE GmbH’s claim to remuneration according to § 615 BGB remains. In this case, the agreed treatment price is to be paid in full (100%). The customer expressly reserves the right to prove that Laser ONE GmbH incurred no damage or significantly less damage.
If the appointment was booked entirely or partially with a voucher, the voucher value will be credited up to the amount of the remuneration claim. In this respect, there is no entitlement to a replacement appointment or a replacement service.
Laser ONE GmbH is entitled to refuse or discontinue a treatment if medical, hygienic, or safety-related reasons prevent it, or if there are justified doubts that the treatment can be carried out without endangering the customer or the employees.
If an appointment cannot be kept for reasons beyond the control of Laser ONE GmbH or due to force majeure, Laser ONE GmbH is entitled to postpone the appointment at short notice or to withdraw from the contract. The statutory rights of withdrawal and termination remain unaffected. The customer will be informed immediately, provided that the stored address and contact details allow for timely contact.
Working hours are carefully planned to avoid waiting times for the customer as much as possible. In the event of a customer’s late arrival, there is only an entitlement to treatment within the treatment duration scheduled for the agreed appointment.
Laser ONE GmbH is entitled to charge the agreed treatment price in full if the customer arrives late, even if the treatment must be concluded on time due to a subsequent appointment.
The prices stated on the Laser ONE GmbH website are valid until a new price list is published. The version valid at the time of contract conclusion or appointment booking is decisive, unless otherwise agreed in individual cases.
For special offers, the price offered within the respective promotion applies exclusively for the duration of the special promotion.
Services rendered are due at the latest immediately after the treatment on the business premises, unless otherwise agreed.
In justified cases, appointments may only be arranged after appropriate advance payment. If, for a prepaid appointment, a claim for remuneration by Laser ONE GmbH arises in accordance with § 4, the advance payment already made will be credited against this claim for remuneration.
Payment must be made after the treatment at the business premises in cash, by Girocard, or credit card. This applies accordingly to the sale of products or vouchers.
The stated prices include the applicable statutory value-added tax (currently 19%).
During treatment, treatment devices and products adapted to the needs of the respective skin type are used. However, no guarantee can be given regarding compatibility or treatment success.
This applies in particular if questions in the preliminary discussion were not answered sufficiently or truthfully by the customer.
Any claim for repayment or reduction of the agreed total treatment price due to a lack of treatment success is excluded. Otherwise, the customer’s statutory claims remain unaffected.
(1) All cosmetic treatments are carried out at the express request of the customer and at their own risk. Before the start of each treatment, comprehensive information is provided about the treatment procedure, as well as possible risks and side effects.
The customer is obliged to provide all health-relevant information completely and truthfully in the anamnesis form and the informed consent form. Treatment can only take place if both documents are completely filled out and signed.
(2) Laser ONE GmbH is not liable for treatment consequences based on incomplete or inaccurate health information, individual intolerances, skin or allergic reactions, medication intake, hormonal changes, or non-observance of the given care and behavioral recommendations, insofar as Laser ONE GmbH is not responsible for these.
(3) Otherwise, Laser ONE GmbH shall only be liable – irrespective of the legal grounds – in the event of intent or gross negligence. In the case of simple negligence, Laser ONE GmbH is only liable for the breach of essential contractual obligations (cardinal obligations). In this case, liability is limited to the foreseeable damage typical for the contract.
(4) The aforementioned limitations of liability also apply in favor of the legal representatives, employees, and vicarious agents of Laser ONE GmbH.
(5) The statutory provisions on liability for injury to life, body, or health, as well as under the Product Liability Act and other mandatory statutory liability provisions, remain unaffected.
The customer is entitled to rights of set-off or retention only insofar as the respective claim has been legally established or is undisputed.
An assignment of claims arising from the contractual relationship by the customer is only permissible with the prior express consent of Laser ONE GmbH.
Should a provision of these General Terms and Conditions be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. In place of the invalid or unenforceable provision, the statutory provisions shall apply.
Detailed information on data protection in accordance with Art. 13 GDPR can be found in our privacy policy under Data protection.
The customer assures to provide all personal data and information relevant for the execution of the agreed treatment completely and truthfully to Laser ONE GmbH.
This data is stored in the customer file in written and/or electronic form. Laser ONE GmbH processes personal data exclusively for the purpose of carrying out the agreed services and in compliance with applicable data protection regulations, in particular the General Data Protection Regulation (GDPR).
Personal data will only be passed on to third parties if this is necessary for the performance of the contract, legally permissible, or expressly consented to by the customer.
